Smiles & happiness through dialogue
Customers try your product or service like ‘Need this! Cute this! Want this!’ and continue to use as fan by their satisfaction like ‘Usable ! Like this ! Good one !.’
Much of decision to purchase shall be led by “Emotion”. Customer’s Emotion will be affected by “One Word, One Moment, One Expression” to a negative and positive vector.
We are the Dialogue based company to get close with the customer’s “Emotion” and seek “One word in a lifetime” in an honest way. We are supporting you to catch the voice of truth and create the positive emotion to your product or service.
Emotion Based Marketing & Customer Emotion Management
Dialogue Platform Asia, Inc.
Self-check
□ Recently, we cannot catch what the customer really want.
□ Result via Market Survey be doubted whether it is useful or not.
□ Customers does not express the real feelings to us.
□ Our competitors have gone ahead before we knew.
□ We cannot catch the reason why our products(services) had not been chosen.
Please take a look at the followings if the above go for your present status.
Every marketer and developer has same problems.
Problems of Planners & Developers and Marketers : N=1,034, Studied by DPA
Cause is ?
Solving the issues with our clients, the causes are as follows;
1) A part of voices of customers are simply “summed up”.
2) Survey design had been conducted in a “preestablished harmony” manner.
3) Dialogue with customers was conducted by “business point of view”.
4) We cannot catch “Change of the customer”.
5) We are covering ears for “reprimands” from customers.
Solution is ?
“One word in a lifetime”
One word in a lifetime protocol to get close the customer’s “Emotion”
1) WORD POWER
[Customer expression analysis] We grasp customer alerts and requests through VOC analysis word by word.
2) Touchpoint Review
[Touchpoint diagnosis] Through absolute and relative evaluation, we will find the touchpoint that are just right for the customer.
3) COCORO-NE (Voice of Heart)
[Customer feeling analysis]: We derive insights through building relationships and dialogue with customers/customers to be.
4) Dialogue Platform
[ Base for interacting feeling andinformation]: We keep to understand changes in customers through injecting dialogue elements into your existing touchpoints.
We are looking forward to seeing you soon!
We are sending you our service details and references
for your further understanding.
Company Information
Make all smile through DIALOGUE
Dialogue Platform Asia, Inc.
Date of Foundation : June 2nd, 2011
Business Domain : Dialogue Platform Business
Headquarters Site : 5-18-20 Shinjuku Shinjyuku-ku, Tokyo, 160-0022
CEO : Mitsuo Senzaki
PLEDGE TO CUSTOMERS
- We resolve the issues with you through dialogue.
- We resolve the issues in an honest, unrefined, and polite manner.
- We do accord you every courtesy.
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