Hello everyone.
It is Senzaki of Dialogue Platform Asia, Inc.
We are supporting for “building hypotheses" necessary to solve your problems.
We are talking on the subject of "Be the customer".
We introduce "Be the customer" for you involved in touchpoints with your customers this time.
Customer feedback on services
"Do you really think ‘Thank you’?” (in Customer Service)
"What? It is different from the clerk's explanation.” (Excess or deficiency in product description)
"I can't use this unless I always have the instructions.”(Excessive functionality)
These are examples of customer feedback on the service.
Drop Points
Customers come across the decisive factor of the purchase and choose a brand.
The palpitation is suddenly disconnected.
We call this disconnect “drop point”.
This occurs at every touchpoint on the customer's life activity line.
Service is a part of the product
Customers judge by product and make decisions by service.
The evaluation of the service before and after purchase will lead to a big fun of you.
Therefore, "Be the customer on both product and service" is the key.
If you are interested in this theme, please contact us in your convenience.(Please click here!)
Thank you very much for reading by end this time.
For everyone and your family, please take care of yourself.