Hello everyone.
It is Senzaki of Dialogue Platform Asia, Inc.
We are supporting for “building hypotheses" necessary to solve your problems.
We are currently spelling about the moments the customers approach and leave.
Last time, we gave an introduction on the point of contact with customers.
This time, we will introduce about the excess and deficiency of information that customers feel.
Merits and demerits of good intentions
"I could not find the goods loving at first sight at a store."(Demerit : Misalignment of similar products at stores)
"I need to check all of these!?"(Demerit : Mass information for new admissions)
"You really understand me! "(Merit: Design considering the customer’s behavior line)
These are customer's voices for the care with “Good Intention”.
No hesitation for customers
There are customers who touches your products and services for the first time.
With expectations and concerns, customers are looking for points of sympathy for those.
The most important thing in this journey is “Consideration not to let customers hesitate."
Excess or deficiency
As introduced at the beginning, each company has various care "for customers".
The most unfortunate thing for each other is that care in hand will be an obstacle to the experience.
Too much information will make customers hesitate, too little will be overlooked.
At this one-time encounter, customers decide to select products and services.
For receiving "You really understand me!” from many customers.
If you are interested in this theme, please contact us in your convenience.(Please click here!)
Thank you very much for reading by end this time.
For everyone and your family, please take care of yourself.